Refund Policy

Last Updated: May 14, 2026

At VelvetPeach, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.

Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

The item must be unused and in its original condition

The item must be returned in its original packaging

Proof of purchase or order number is required

For hygiene and safety reasons, certain used personal care items may not be eligible for return.

2. Non-Returnable Items

We do not accept returns for:

Used products

Opened or damaged items caused by misuse

Gift cards

Final sale or promotional items

Items returned without prior approval

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

Your order number

A description of the issue

Clear photos of the item and packaging

If approved, we may offer:

A replacement

Store credit

A refund

4. Refund Process

Once your return is received and inspected, we will notify you regarding approval of your refund.

If approved:

Refunds are issued to your original payment method

Processing times may vary depending on your bank or payment provider

Original shipping costs are non-refundable unless the issue was caused by our error

5. Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent

The item arrived damaged or defective

We recommend using a trackable shipping method, as VelvetPeach is not responsible for lost return shipments.

6. Order Changes & Cancellations

We process orders quickly to ensure fast fulfillment.

If you need to change or cancel your order, contact us as soon as possible after placing it.

While we’ll do our best to help, we cannot guarantee changes or cancellations once an order has entered processing.

7. Delayed or Lost Packages

Shipping times are estimates and may occasionally be affected by carrier delays.

VelvetPeach is not responsible for delays caused by:

Shipping carriers

Customs processing

Weather disruptions

Incorrect shipping addresses provided at checkout

If your package appears lost, contact us and we’ll help investigate the issue.

8. Exchanges

We currently do not offer direct exchanges.

If you would like a different item or color, please place a new order after your return is approved.

9. Chargebacks

Customers are encouraged to contact us before initiating a chargeback.

Fraudulent or abusive chargeback activity may result in restrictions on future purchases.

10. Contact Us

For refund or return requests, contact our support team:

VelvetPeach
Email: support@velvetpeach.com
Website: www.velvetpeach.com